Terms & Conditions

Thank you for choosing Kilimanjaro Africa Safaris.

We are committed to providing safe, enjoyable, and unforgettable experiences across Tanzania.

These Terms & Conditions explain how our bookings work and what you can expect before, during, and after your trip.

By confirming a booking with us, you agree to these Terms & Conditions.

Your booking is confirmed once we receive:

Once your booking is confirmed, we immediately begin arranging hotels, park permits, transport, guides, porters, and other services needed for your trip.

To make planning simple:

All prices are quoted in US Dollars (USD) unless otherwise stated.

Prices are calculated based on:

If government taxes or national park fees change before your trip, we will inform you before final payment.

Your itinerary will clearly show what is included. Depending on your package, this may include:

Unless specifically stated, our prices do not include:

Guests are responsible for ensuring they have:

Please check the latest Tanzania entry requirements before travelling.

We strongly recommend that every traveller purchases comprehensive travel insurance.

Your insurance should ideally cover:

This is especially important for Mount Kilimanjaro climbs.

If you need to change your travel dates or itinerary, please contact us as early as possible.

Whenever possible, we will help you:

Changes are subject to availability and any costs charged by hotels, airlines, national parks, or other suppliers.

We understand that sometimes travel plans change. If you need to cancel your trip, please let us know by email as soon as possible.

When your booking is confirmed, we immediately use your 50% booking deposit to secure accommodation, national park permits, transport, guides, porters, and other services.

For this reason, the initial 50% booking deposit is non-refundable.

Any refund offered applies according to the following timeline:

By this stage, accommodation, permits, transport, guides, and other services will already have been confirmed and paid in full.

If you do not arrive for your trip without informing us in advance, your booking will be treated as a cancellation and no refund will be available.

Where a refund is applicable, it will normally be processed within 14–30 business days.

Please note that the following fees are non-refundable:

We cannot be held responsible for delays, cancellations, or changes caused by circumstances beyond our reasonable control. These include:

If such events occur, we will always do our best to help you postpone or rearrange your trip whenever possible.

During your safari, Kilimanjaro climb, Zanzibar holiday, or other experience, our guides or team members may take photographs or short videos to capture special moments.

These images or videos may be used for:

If you prefer not to appear in photographs or videos, simply let us know before or during your trip. We will always respect your wishes.

To help everyone enjoy a safe and memorable experience, we ask our guests to:

While we take every reasonable step to provide a safe and enjoyable trip, Kilimanjaro Africa Safaris cannot be held responsible for:

Our responsibility is strictly limited to the services we directly provide.

If something isn't right during your trip, please tell your guide or contact our office immediately.

We will always do our best to resolve the issue quickly and fairly.

These Terms & Conditions are governed by the laws of the United Republic of Tanzania.

If you have any questions before booking, we are always happy to help.